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Graham, North Carolina (NC), US, 27302

Specialist - IT (Service & Support) (GRM)

Role Information

Lidl US Job Description


Job Title: Specialist - IT (Service & Support) (Regional)

Department: Information Technology

Business Unit: Operations

Reports To: Manager - Administration (Regional)

Supervisory Role: No

FLSA Status: Non-Exempt

Job Summary

The Specialist - IT (Service & Support) (Regional) provides on-site IT support at the Regional Distribution Center (RDC) as well as at the stores. This individual achieves quality outcomes and customer satisfaction while providing user training, technical support, problem troubleshooting, and hardware/software replacement as needed.

Essential Functions

Provide support to users in technical matters and answer queries regarding the use of IT


Ensure high standards of quality, stability, and consistency of the IT system environment

according to Lidl US’ principles of administration and international guidelines

Provide training and support for new hires, warehouse employees, and managers

Prepare for new store openings by checking IT readiness with the Sales Operations team

Travel to stores for setup, troubleshooting, and replacement of hardware/software as needed

Train or guide the work of other team members on occasion

Perform other duties as assigned


Required Knowledge, Skills, Abilities

Knowledge of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and

TCP/IP protocols and applications

Proven skills in PC repair, troubleshooting, deployment, and liquidation

Ability to operate in a multi-user high-pressure environment

Ability to prioritize and handle multiple assignments while maintaining commitment to deadlines

Ability to explain complex IT concepts in simple terms


Required Education, Certifications/ Licenses, Related Experience

High school diploma or GED

1 - 2 years of experience in related field


Preferred Education, Certifications/ Licenses, Related Experience

Bachelor's degree in Computer Science or IT related field

A+, MCSA, MSCE, Network+, CCNA


Physical Job Requirements

Ability to work in a fast-paced working environment, including the store(s), distribution center(s), warehouse(s), and/or corporate office(s) with the capability to switch job functions/roles quickly

Ability to work in situations that involve prolonged sitting, standing, walking, squatting and/or bending more than half the time

Ability to maneuver cases of product (lift, move, carry, slide, etc.) up to 50 lbs. and reach above head to heights greater than 10 inches frequently in accordance with safety regulations

Ability to operate equipment that requires the constant use of hands/fingers/wrists more than half the time

Ability to spend more than half the time viewing computer monitors

Ability to identify and distinguish between colors more than half the time


Travel Requirements

This position commutes between stores, regional offices and/or distribution centers less than 25% of the time

This position requires overnight domestic travel less than 25% of the time

Anticipated travel will be by car, air, and/or train


At a Glance


Graham, North Carolina (NC), US, 27302

Job Type:  Full Time
Reference Number:  18221

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